Question 1

How do I book an appointment?

Accepted Answer

The easiest way is via WhatsApp using the Book button on this site, or by calling the salon directly. We'll find a time that suits your schedule and confirm the service you'd like.

Question 2

Do I need a consultation before a colour service?

Accepted Answer

For first-time colour, big changes, or anything technical like balayage, we strongly recommend a quick consultation first. It helps us plan properly, give you accurate timing, and set realistic expectations.

Question 3

How long do colour appointments take?

Accepted Answer

It depends on the service. A root touch-up is usually around 2 hours, while a full balayage with cut and style can run 3–4 hours. We'll confirm the timing when you book.

Question 4

Do you take walk-ins?

Accepted Answer

We try to accommodate walk-ins where we can, but the safest bet is to book ahead. WhatsApp is the quickest way to check availability.

Question 5

What products do you use?

Accepted Answer

We use quality, salon-grade products chosen for performance and condition. Your stylist will recommend what suits your hair best during your visit.

Question 6

Can you help me decide on a style or colour?

Accepted Answer

Absolutely. We offer honest, unhurried consultations — bring inspiration photos if you have them and we'll talk through what's achievable and what will suit you.

Question 7

Do you do bridal and special occasion hair?

Accepted Answer

Yes. We style brides, bridesmaids, matric dance clients, and anyone with a special moment coming up. A trial is recommended for weddings.

Question 8

Where are you based?

Accepted Answer

Chase Hair is in Mulbarton, Johannesburg South — easy to reach from Bassonia, Glenvista, Mondeor, and the surrounding suburbs.

Common questions, answered.

Still wondering about something?